Terms of Service

1. Agreement

By creating an account, placing an order, downloading, installing or using our software or services, you ("you", "the customer") agree to these Terms of Service, the Refund Policy, the License Agreement, the Hosting Terms (when you buy hosting) and the Privacy Policy, together called "the terms". FluffVision ("we", "us") may refuse any order. If you do not agree to the terms, do not buy or use our products.

At checkout you confirm the terms by ticking a box. We keep a record of that confirmation with the version of the terms, the date and time, your IP address and your browser, and we may use that record, together with our delivery records, as evidence in any dispute.

2. Who may buy

• You must be at least 18 years old and of legal age in your country.
• You must be allowed to run the kind of website you build with our software where you, your company and your visitors are. You are solely responsible for knowing and following those laws, including age verification, record keeping (for example 18 U.S.C. 2257 in the United States), consent, privacy, tax and payment-processor rules.
• You buy as a business or for a business purpose, not as a consumer.

3. What we sell

• Software licenses: a license to install and use FluffCams Pro (or FluffCams RTC) as described in the License Agreement. FluffCams is software. We do not produce, host or supply any adult content, models or members.
• Hosting: the software set up and run on our servers for a monthly fee, under the Hosting Terms.
• Hosted plan: the software run by us for a monthly fee without a license to the files. It continues while the monthly fee is paid.
• Add-ons, plugins and services described on their order page.

4. Orders, review and delivery

• Every paid order may be checked by hand before it is released. Your license key and downloads appear in your account when the order is released, and we email you.
• When you pay in instalments, your license key and files are released only after the last payment. If you choose hosting while you pay, your site runs on our hosting from the first payment and the monthly hosting fee is charged from that day; hosting continues after the last payment until you ask us to end it.
• Delivery is digital: the license key and the files in your account, or your site on our hosting. Delivery is complete when they are made available in your account or your site is set up.
• You are responsible for keeping your own copy of the files you download.

5. Prices and payment

• Prices are in US dollars. A launch or sale price applies as shown at checkout when you order.
• We accept the ways of paying shown at checkout (PayPal, cards through PayPal, Bitcoin). Payment-provider fees, currency conversion and bank charges are yours.
• Monthly fees are paid in advance for each month. If you switch on automatic payments, PayPal charges you each month until you stop it in your account. Otherwise we email you an invoice before each month starts.
• An instalment or monthly invoice that is not paid on time may lead to the service being suspended after a grace period, and to the order being cancelled. Instalments already paid on a cancelled plan are not refunded.
• A Bitcoin price is held for a limited time. A payment that arrives late, short or in another amount is checked by hand.

6. Refunds

Refunds are given only as described in the Refund Policy. In short: a full refund if the software does not work on a server that meets our requirements the way it works in our demo, and we cannot fix it. All other sales are final.

7. Chargebacks and payment disputes

• Please contact us first: almost every problem can be solved quickly.
• If you open a chargeback or a payment dispute, your license and any hosting may be suspended until it is settled. We will provide the payment provider with our records: what you ordered, the terms you accepted, the delivery of your license and files, your downloads and your sign-ins.
• A chargeback on a sale that was delivered as described is a breach of these terms. We may end your license and recover our costs.

8. License

Your rights to the software are set out in the License Agreement. In short: one license for one website, you may change the code for your own site, and you may not resell or share the software or tamper with its license system.

9. Updates and support

• Updates: new versions of the product you bought are free for the life of that product while your license is in good standing. A new product, a new edition sold separately, or a plugin or add-on sold separately is not an update.
• Support: included for 12 months from your purchase (and for as long as you pay for hosting). It covers installing and using the software and fixing faults in it. It does not cover custom programming, server administration you do yourself, third-party services, design or content.
• Beta: a release marked beta may still contain faults. We fix reported faults as quickly as we reasonably can.
• We reserve the right to stop supporting anyone who is abusive, sends repeated or automated messages, or does not follow these terms.

10. Acceptable use

You may not use our software or services to:

• show, sell or share any content involving minors, or anyone who did not consent, including "revenge" content;
• break any law, including laws on adult content, age verification, record keeping, privacy, spam, gambling and intellectual property;
• run a website that does not verify that its models are adults and have consented;
• attack, overload or abuse our servers, the payment providers or other people's systems.

We may suspend or end your license and services, without refund, if you break this section, and we will cooperate with authorities where the law requires it.

11. Third-party services

Our software can connect to services of other companies (payment providers, ID-check services, affiliate programs, streaming and storage services, email). Their terms and fees apply and they are responsible for their services. Their availability and rules can change at any time.

12. No guarantee of results

Figures, examples and calculators on our website are examples based on the numbers entered, not a promise of income. Your results depend on your own business: your models, your marketing, your traffic and your costs.

13. Warranty

We will fix faults in the software as described under support. Apart from that, the software and services are provided "as is" and "as available", without any other warranty, express or implied, including fitness for a particular purpose, to the extent the law allows.

14. Limitation of liability

To the extent the law allows, we are not liable for lost profits, lost revenue, lost data, business interruption or any indirect, special or consequential damage, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

15. Indemnity

You will defend and hold FluffVision harmless from any claim, fine, damage or cost (including reasonable legal fees) arising from your website, its content, its models and members, or your breach of the terms or of the law.

16. Ending the agreement

You may stop using our products at any time. We may suspend or end your license or services if you break the terms. On termination you must stop using the software and delete your copies. Sections that by their nature continue (payments owed, chargebacks, liability, indemnity) continue.

17. Changes

We may change these terms. The version you accepted applies to the order you placed with it; a new version applies to new orders and, for monthly services, from the next month after we tell you.

18. Law and disputes

These terms are governed by the laws of the State of Nevada, United States, without regard to conflict-of-law rules, wherever you are. Any dispute is decided by the state or federal courts located in Nevada, and you agree to their jurisdiction. If a law where you are gives you rights that cannot be taken away by contract, those rights stay; the rest of these terms still applies.